BMW 760Li Owner's Manual download pdf (Page 28)

Customer Assistance

Information

Your satisfaction with our product and the

services provided by authorized BMW centers

is of great importance to us. We take pride in

our product, as does the BMW center who

services it. If you should ever have a question

regarding your BMW center’s service or your

BMW's performance, we recommend that you

contact your authorized BMW center. Should

you travel to an unfamiliar area, the BMW

center directory provided at the time of deliv-

ery will help you locate the nearest authorized

BMW center. The centers listed are equipped

to help you with virtually all BMW related

matters.

When contacting an authorized BMW center,

we suggest that depending upon the nature

of your contact, you discuss it with either the

Sales, Service, or Parts Manager.

As all matters are resolved at the BMW

center level, it is important that they be given

the opportunity to provide a solution. Should

you feel that you were not provided with the

proper response, we urge you to contact the

General Manager or BMW Center Operator.

Despite the best intentions of all parties, a

misunderstanding may occur between you

and your BMW center. Should this occur and

you require further assistance, you may wish

to contact the BMW NA Customer Relations

Department at 1- 800-831-1117 or through

our website at www.bmwusa.com. When

contacting, we ask that you provide the

following information:

1. Your name, address and telephone

number.

2. Vehicle Identification Number (last seven

digits).

3. Vehicle’s delivery date.

4. Vehicle mileage.

5. Selling BMW center’s name.

6. Servicing BMW center’s name.

7. Description of the problem.

A BMW NA Customer Relations

Representative will carefully review all the

facts involved and let you know what further

action will be taken in conjunction with your

BMW center. Please remember: the first step

in resolving a complaint is to contact the

authorized BMW center that performed the

work on your vehicle. They have the neces-

sary equipment and the personnel to achieve

this goal.

We are confident that every effort will be

made to ensure your satisfaction.

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