BMW CPT 9000 User Manual download pdf (Page 5)

Whenever the TCU has been diagnosed as being defective, and needs to be replaced, the following procedure must be

carried out in order to ensure proper registration and operation of the new TCU.

4. Select "Retrofits".

5. Select "Select "Telephone Professional" or "TEL Pro".

6. Follow the on screen prompts to finish the coding.

7. Install the handset and check functionality of the phone.

REPLACEMENT PROCEDURE FOR TCU

1. Complete the attached TCU Registration Form and fax to 201 307 4452.

2. Install the new TCU.

3. Using CIP 12.0 or higher, program/code the TCU. Refer to Procedure A.SI B09 05 01

4. It is very important that "Complete Vehicle Coding" be performed. Verify that programming/coding was successful

by viewing the Final Report.

5. E60 (5 Series), and E63, E64 (6 Series), vehicles need to have the BMW Assist Enabled again. Refer to

for this procedure.

SI B84 15

6. Before placing a test call, contact BMW Assist Customer Care. BMW Assist Customer Care is available Mon ~ Fri

from 6:00 AM ~ 11:00 PM CT and on Saturday from 7:00 AM ~ 9:00 PM CT. The telephone number is (888) 333-

6118. Choose option #4. Please provide them with the new ESN and MIN numbers.

7. Check for the proper coding of the TCU by placing a test call to the BMW Assist Response Center. Push the "SOS"

button in the overhead console with the vehicle parked outside, the engine running, and the map CD installed. When

the service representative answers, clarify that the call is a dealer test call, and then request the VIN number. Write

down the VIN number and verify that it matches the vehicle's VIN. If the numbers don't match, the coding

procedure was not successful and needs to be repeated. Note that the handset does not need to be connected to

perform this procedure. If the VIN number is still not transmitted, refer to the troubleshooting section of this Service

Information.

8. On 5 and 6 Series call 888-333-6118, #4, and advise the BMW Assist Response Center that the TCU has been

replaced. Print the MIN and VIN from the TCU Control Module functions and give this information to the BMW

Assist representative.

9. Check the functionality of the telephone.

INFORMATION ON BMW ASSIST

For information on E60 (5 Series) BMW Assist refer to .SI B84 15 03

7 Series owners will receive BMW Assist services at no charge for one year from the original vehicle in-service date.

Customers must complete an ESA (Electronic Subscriber Agreement) with the Client Advisor in the BMW Assist

section of CenterNet to receive the BMW paid period of service.

The owner may decline this service and must complete the Waiver/Decline of Service form with the Client Advisor

in the BMW Assist section of CenterNet if they do not wish to receive this service.

It is essential that the BMW Assist subscriber be registered with BMW (using the ESA or Waiver/Decline of Service

form) at retail delivery. If this registration is not received within 15 days, after delivery, the vehicle owner will be

contacted by BMW and the phone will be deactivated remotely 45 days after delivery.

Some BMW centers may not be able to offer BMW Assist services initially because of area coverage restrictions. The

customer will be requested to process a Decline/Waiver of Service form, with the option for subsequent re-activation,

as these issues are resolved.

The "Customer Relations" and "Your BMW center" calls require the CPT9000 handset to be activated and the

handset connected to the vehicle cradle. The customer will pay airtime charges for these calls. Please ensure that

these two phone numbers are programmed by the Service Department using DIS CD V36 or higher, per

SI B84 14

After completing the ESA, make an acquaintance call to the BMW Assist Response Center with the customer during

the delivery process. Just push the "SOS" button in the overhead console with the vehicle parked outside, the engine

running, and the map CD installed. The CPT9000 handset does not need to be installed in the vehicle to make this

call.

For more information on BMW Assist, please refer to the BMW Assist menu on CenterNet.

TROUBLESHOOTING

Update the vehicle to the current software level before attempting the retrofit procedure.

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BMW CPT 9000 User Manual Page 5

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