BMW X5 3.0si Technical Information download pdf (Page 30)

Calling For Assistance

The toll-free BMW Roadside Assistance number

(1 800 332-4269) is answered by a BMW Road-

side Assistance service representative. In order

for you to receive quick and reliable services, it

is essential that you provide detailed and accu-

rate information to the service representative.

Be prepared to give:

䉯 Your name and address

䉯 Your complete SAV Identification Number

(found on your SAV registration, your perma-

nent Roadside Assistance card or on the bot-

tom drivers side of your windshield)

䉯 Model description of your vehicle

䉯 Original in-service date (located on your

Roadside Assistance card)

䉯 License plate number of your SAV

䉯 SAV location (including nearby crossroads/

intersections, highway mile markers, street

numbers, landmarks, etc.)

䉯 Location you are calling from (including a

telephone number where you can be

reached). If you are calling from a public

phone wait there for the return call. Do not

leave this location without informing the

Roadside Assistance service representative.

䉯 A description of your SAV’s problem. Specific

and accurate information will enable the

Roadside Assistance service representative to

provide the proper help.

Emergency Valet Service. Should there be a

need beyond BMW Roadside Assistance, Emer-

gency Valet will provide a personal assistant

who will help in every way to get you to your

final destination. Emergency Valet will help you

locate a rental car or taxi agency, hotel or even

help procure airline reservations. In the event of

an emergency, this service will assist you in get-

ting information out to the proper party whether

it is business or personal. If we are unable to

contact one of your party, the message relay

service will document the information, and will

make reasonable efforts to deliver the message

to the message recipient.

Personal Trip Routing. Leave the planning to

us. Simply give one of our Roadside Assistance

service representatives a call, and we will pro-

vide you with detailed, easy to read, computer-

ized trip itinerary and companion map package.

Please allow two weeks to process your request.

Services

From the information you provide, the BMW

Roadside Assistance service representative will

determine the type of help required.

Dispatch Service

A service provider will be dispatched to the site

of your disabled vehicle.

On-Site Assistance

On-site service for vehicle disablements such as

flat tires, dead batteries, and out of fuel condi-

tions is provided up to a maximum of $100.00

per incident by BMW Roadside Assistance.

The cost for parts and fuel, when used on-site,

are the responsibility of the owner/driver. The

New SAV Limited Warranty does not cover a ny

of the above on-site services.

Lock-Out

Your BMW is equipped with an advanced entry

system, which cannot be bypassed by traditional

locksmith methods without significant damage

to your vehicle. BMW encourages you to always

carry your spare wallet key separately from your

other keys. However, in the even that you find

yourself locked out, a simple telephone call to

Roadside Assistance will help you get back on

the road. A representative will help you find

transportation or arrange towing service to the

nearest BMW center. Related towing costs will

be compensated up to $100 per incident. You,

or the person driving your vehicle, are responsi-

ble for any expenses related to replacement

keys.

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