BMW ALPINA B7 Technical Information download pdf (Page 33)

Services

From the information you provide, the BMW

Roadside Assistance service representative will

determine the type of help required.

Dispatch Service

A service provider will be dispatched to the site

of your disabled vehicle.

On-Site Assistance

On-site service for vehicle disablements such as

flat tires, dead batteries, and out of fuel condi-

tions is provided up to a maximum of $100.00

per incident by BMW Roadside Assistance.

The cost for parts and fuel, when used on-site,

are the responsibility of the owner/driver. The

New Vehicle Limited Warranty does not cover

any of the above on-site services.

Lock-Out

Your BMW is equipped with an advanced entry

system, which cannot be bypassed by traditional

locksmith methods without significant damage

to your vehicle. BMW encourages you to always

carry your spare wallet key separately from your

other keys. However, in the event that you find

yourself locked out, a simple telephone call to

Roadside Assistance will help you get back on

the road. A representative will help you find

transportation or arrange towing service to the

nearest BMW center. Related towing costs will

be compensated up to $100 per incident. You, or

the person driving your vehicle, are responsible

for any expenses related to replacement keys.

Towing Service

In the event of a mechanical breakdown nor-

mally covered under the New Vehicle Limited

Warranty, your vehicle will be transported (at no

cost) to the nearest authorized BMW center.

Your vehicle is also covered in the event of an

accident or collision.

If a breakdown occurs after normal business

hours, your vehicle will be transported to a secure

location and transported to the nearest autho-

rized BMW center on the next business day.

If you request that the vehicle be taken to a

location other than the nearest authorized BMW

center, any additional expense will be your

responsibility.

However, you may request (at no cost) to be

taken to a different BMW center as long as it is

within 50 additional miles of the ⬙nearest⬙ BMW

center.

Towing requests for vehicles disabled because

of casualty, fire, act of God, or violation of law

(federal, state or local) are provided at the

expense of the owner/driver.

If it is necessary for you to have your vehicle

towed through your own arrangements, you

must contact BMW Roadside Assistance for

prior authorization and instructions on claim

procedures. All claims must be submitted

within sixty (60) days of the disablement or

occurrence, accompanied by the original

receipts. Claims received after that time period

may not be honored and are subject to the full

discretion of BMW Roadside Assistance. If

BMW Roadside Assistance is not contacted for

⬙prior⬙ authorization, the maximum coverage for

towing is $100.00.

Sign-and-Drive

Typically, if you are within the terms of your war-

ranty, the services you receive under the BMW

Roadside Assistance program will not require

payment. In most cases, you will simply sign a

receipt from the provider of services.

Trip Interruption Benefits

Trip interruption benefits are provided for

mechanical breakdowns as follows:

– Breakdowns that are warranty related, and;

– Must occur in excess of 100 miles from the

drivers residence, and;

– Repairs cannot be completed during normal

business hours on the same day of

breakdown.

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