BMW Z4 Technical Information download pdf (Page 34)

• The same nonconformity [a failure to con-

form to the written warranty that substan-

tially impairs the use, value or safety of the

vehicle] results in a condition that is likely to

cause death or serious bodily injury if the

vehicle is driven AND the nonconformity has

been subject to repair two or more times by

BMW or its agents AND the buyer or lessee

has directly notified BMW of the need for

the repair of the nonconformity; OR

• The same nonconformity has been subject

to repair 4 or more times by BMW or its

agents AND the buyer has notified BMW of

the need for the repair of the nonconformity;

OR

• The vehicle is out of service by reason of

repair of nonconformities by BMW or its

agents for a cumulative total of more than

30 calendar days after delivery of the vehicle

to the buyer.

NOTICE TO BMW AS REQUIRED ABOVE

SHALL BE SENT TO THE FOLLOWING

ADDRESS:

BMW of North America, LLC

Customer Relations and Services

Department

P.O. Box 1227

Westwood, New Jersey 07675-1227

1 800 831-1117

8. The following remedies may be sought in

BBB AUTO LINE: repairs, reimbursement for

money paid to repair a vehicle or other

expenses incurred as a result of a vehicle

nonconformity, repurchase or replacement of

your vehicle and compensation for damages

and remedies available under BMW’s written

warranty or applicable law.

9. The following remedies may not be sought

in BBB AUTO LINE: punitive or multiple

damages, attorneys’ fees, or consequential

damages other than as provided in California

Civil Code Section 1794(a) and (b).

10. You may reject the decision issued by a BBB

AUTO LINE arbitrator. If you reject the deci-

sion, you will be free to pursue further legal

action. The arbitrator’s decision and any

findings will be admissible in a court action.

11. If you accept the arbitrator’s decision, BMW

will be bound by the decision, and will com-

ply with the decision within a reasonable

time not to exceed 30 days after we receive

notice of your acceptance of the decision.

12. Please call BBB AUTO LINE at

1 800 955-5100 for further details about the

program.

Special Programs

SOMETIMES BMW OF NORTH AMERICA

OFFERS A SPECIAL ADJUSTMENT PRO-

GRAM TO PAY ALL OR PART OF THE COST

OF CERTAIN REPAIRS BEYOND THE TERMS

OF THE WARRANTY. CHECK WITH YOUR

BMW CENTER TO DETERMINE WHETHER

ANY ADJUSTMENT PROGRAM IS APPLICA-

BLE TO YOUR MOTOR VEHICLE.

BMW Import Processing Centers

As a BMW owner, you will experience BMW qual-

ity first hand. Our dedication to excellence in

design, engineering, and service is among the

best in the world. And we invest heavily every

year in our people and facilities to ensure that our

quality standards are consistently applied from

the factory to the BMW center. Part of that invest-

ment program is devoted to our multi-million-dol-

lar Import Processing Centers staffed by our

highly trained specialists.

At these state-of-the-art facilities, each BMW is

given a thorough inspection after its transatlantic

shipment to the United States. Imperfections in

the mechanical and electrical systems or damage

to the sheet metal, paint, trim or other compo-

nents of the vehicle which may occur during

transportation from the factory to the United

States are normally detected and corrected at

the Import Processing Centers in the United

States. Any defect in material or workmanship

which occurs during the warranty period is cov-

ered under the New Vehicle Limited Warranty.

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