BMW X3 xDrive28i Technical Information download pdf (Page 15)

Emergency Valet Service. Should there be a

need beyond BMW Roadside Assistance,

Emergency Valet will provide a personal assistant

who will help in every way to get you to your final

destination. Emergency Valet will help you locate

a rental car or taxi agency, hotel or even help

procure airline reservations. In the event of an

emergency, this service will assist you in getting

information out to the proper party, whether it is

business or personal. If we are unable to contact

one of your party, the message relay service will

document the information, and will make

reasonable efforts to deliver the message to the

message recipient.

Personal Trip Routing. Leave the planning to

us. Simply give one of our Roadside Assistance

service representatives a call, and we will provide

you with a detailed, easy to read, computerized

trip itinerary and companion map package.

Please allow up to two weeks to process your

request.

Services

From the information you provide, the BMW

Roadside Assistance service representative will

determine the type of help required.

Dispatch Service

A service provider will be dispatched to the site

of your disabled vehicle.

On-Site Assistance

On-site service for vehicle disablements such as

flat tires, dead batteries, and out of fuel

conditions is provided up to a maximum of

$100.00 per incident by BMW Roadside

Assistance.

The cost for parts and fuel, when used on-site,

are the responsibility of the owner/driver. The

New SAV Limited Warranty does not cover any of

the above on-site services.

Lock-Out

Your BMW is equipped with an advanced entry

system, which cannot be bypassed by traditional

locksmith methods without significant damage to

your vehicle. However, in the event that you find

yourself locked out, a simple telephone call to

Roadside Assistance will help you get back on

the road. A representative will help you find

transportation or arrange towing service to the

nearest BMW center. Related towing costs will be

compensated up to $100.00 per incident. You, or

the person driving your vehicle, are responsible

for any expenses related to replacement keys.

Towing Service

In the event of a mechanical breakdown normally

covered under the New SAV Limited Warranty,

your vehicle will be transported (at no cost) to the

nearest authorized BMW SAV center. Your

vehicle is also covered in the event of an accident

or collision.

If a breakdown occurs after normal business

hours, your vehicle will be transported to a secure

location and transported to the nearest

authorized BMW SAV center on the next

business day.

If you request that the vehicle be taken to a

location other than the nearest authorized BMW

SAV center, any additional expense will be your

responsibility.

However, you may request (at no cost) to be

taken to a different BMW SAV center as long as it

is within 50 additional miles of the “nearest”

BMW SAV center.

Towing requests for vehicles disabled because of

casualty, fire, act of God, or violation of law

(federal, state or local) are provided at the

expense of the owner/driver.

If it is necessary for you to have your vehicle

towed through your own arrangements, you

must contact BMW Roadside Assistance for

prior authorization and instructions on claim

procedures. All claims must be submitted within

sixty (60) days of the disablement or occurrence,

accompanied by the original receipts. Claims

received after that time period may be

dishonored and are subject to the full discretion

of BMW Roadside Assistance. If BMW Roadside

Assistance is not contacted for “prior”

authorization, the maximum coverage for towing

is $100.00.

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BMW X3 xDrive28i Technical Information Page 15

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