BMW M3 convertible Technical Information download pdf (Page 29)

BBB Auto Line

If your concern is still not resolved to your satis-

faction, BMW NA offers additional assistance

through BBB AUTO LINE in ARKANSAS, CALI-

FORNIA, GEORGIA, IDAHO, IOWA, KENTUCKY,

MARYLAND, MASSACHUSETTS, MINNESOTA,

PENNSYLVANIA, OHIO, and VIRGINIA. BBB

AUTO LINE is a dispute resolution program

administered by the Council of Better Business

Bureaus. BBB AUTO LINE resolves disputes

through mediation or arbitration. Mediation is an

informal proceeding whereby a neutral third

party (mediator) helps the parties to find an

acceptable resolution. Arbitration is also an

informal proceeding in which an impartial third

party renders a decision after a hearing at which

both parties have an opportunity to be heard.

You can select mediation or arbitration or both.

The program is free of charge to you, the con-

sumer but there are some minimum require-

ments for participation in the program. Please

contact BBB AUTO LINE at the address or

phone number listed below for more details:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, VA 22203

1 800 955-5100

If you wish to use the program and you qualify

for participation, you will be required to provide

the following information:

䉯 Your name and address

䉯 The vehicle identification number (VIN)

䉯 The make, model and year of your vehicle

䉯 A description of the problem with your vehicle

BBB AUTO LINE will also ask you for other

information that may help resolve your concerns,

such as the purchase price of your vehicle, any

mileage at the time of purchase, the current

mileage, and copies of repair orders.

BBB AUTO LINE will notify you when your claim

has been filed. If you decide to arbitrate you may

attend the hearing in person or by telephone.

You may bring witnesses and give supporting

evidence. You may also submit your claim in

writing and ask for a decision on the documents

you submit, without attending a hearing. BBB

AUTO LINE will usually render a decision within

40 days from the time you file your complaint.

The decision is binding on BMW NA if you

decide to accept it. BMW NA must comply with

the decision within the time frame specified by

the arbitrator.

Important: You must use BBB AUTO LINE

before asserting in court any rights or remedies

created by the Magnuson Moss Warranty Act,

(The Act) 15 U.S.C. Sec. 2301, et seq. You may

also be required to use BBB AUTO LINE before

seeking remedies under your state’s Lemon

Law. If you choose to seek redress by pursuing

rights and remedies not created by Title 1 of

Magnuson Moss Warranty Act, prior resort to

the BBB AUTO LINE is not required by any pro-

vision of the Act.

California Residents

1. BMW OF NORTH AMERICA, LLC

(BMW NA) participates in BBB AUTO LINE,

a mediation/arbitration program administered

by the Council of Better Business Bureaus

[4200 Wilson Boulevard, Arlington, Virginia

22203] through local Better Business

Bureaus. The Arbitration Certification Pro-

gram of the California Department of Con-

sumer Affairs has certified BBB AUTO LINE

and BMW.

2. If you have a problem arising under a

BMW NA written warranty, we encourage

you to bring it to our attention. If we are

unable to resolve it, you may file a claim with

BBB AUTO LINE. Claims must be filed with

BBB AUTO LINE within six (6) months after

the expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call

1 800 955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO

LINE, you will have to provide your name

and address, the brand name and vehicle

identification number (VIN) of your vehicle,

and a statement of the nature of your prob-

lem or complaint. You will also be asked to

provide: the approximate date of your acqui-

sition of the vehicle, the vehicles current

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