BMW 750i Sedan Technical Information download pdf (Page 27)

BBB Auto Line

If your concern is still not resolved to your satis-

faction, BMW NA offers additional assistance

through BBB AUTO LINE in ARKANSAS, CALI-

FORNIA, GEORGIA, IDAHO, IOWA, KENTUCKY,

MARYLAND, MASSACHUSETTS, MINNESOTA,

PENNSYLVANIA, OHIO, and VIRGINIA. BBB

AUTO LINE is a dispute resolution program

administered by the Council of Better Business

Bureaus. BBB AUTO LINE resolves disputes

through mediation or arbitration. Mediation is an

informal proceeding whereby a neutral third

party (mediator) helps the parties to find an

acceptable resolution. Arbitration is also an

informal proceeding in which an impartial third

party renders a decision after a hearing at which

both parties have an opportunity to be heard.

You can select mediation or arbitration or both.

The program is free of charge to you, the con-

sumer but there are some minimum require-

ments for participation in the program. Please

contact BBB AUTO LINE at the address or

phone number listed below for more details:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, VA 22203

1 800 955-5100

If you wish to use the program and you qualify

for participation, you will be required to provide

the following information:

䉯 Your name and address

䉯 The vehicle identification number (VIN)

䉯 The make, model and year of your vehicle

䉯 A description of the problem with your vehicle

BBB AUTO LINE will also ask you for other

information that may help resolve your concerns,

such as the purchase price of your vehicle, any

mileage at the time of purchase, the current

mileage, and copies of repair orders.

BBB AUTO LINE will notify you when your claim

has been filed. If you decide to arbitrate you may

attend the hearing in person or by telephone. You

may bring witnesses and give supporting evi-

dence. You may also submit your claim in writing

and ask for a decision on the documents you sub-

mit, without attending a hearing. BBB AUTO LINE

will usually render a decision within 40 days from

the time you file your complaint. The decision is

binding on BMW NA if you decide to accept it.

BMW NA must comply with the decision within

the time frame specified by the arbitrator.

Important: You must use BBB AUTO LINE

before asserting in court any rights or remedies

created by the Magnuson Moss Warranty Act,

(“The Act”) 15 U.S.C. Sec. 2301, et seq. You

may also be required to use BBB AUTO LINE

before seeking remedies under your state’s

Lemon Law. If you choose to seek redress by

pursuing rights and remedies not created by

Title 1 of Magnuson Moss Warranty Act, prior

resort to the BBB AUTO LINE is not required by

any provision of the Act.

California Residents

BMW OF NORTH AMERICA, LLC (BMW NA)

participates in BBB AUTO LINE, a mediation/

arbitration program administered by the Coun-

cil of Better Business Bureaus [4200 Wilson

Boulevard, Arlington, Virginia 22203] through

local Better Business Bureaus. The Arbitration

Certification Program of the California Depart-

ment of Consumer Affairs has certified BBB

AUTO LINE and BMW NA.

2. If you have a problem arising under a BMW

NA written warranty, we encourage you to

bring it to our attention. If we are unable to

resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB

AUTO LINE within six (6) months after the

expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call

1 800 955-5100. There is no charge for the

call.

In order to file a claim with BBB AUTO LINE,

you will have to provide your name and

address, the brand name and vehicle identifi-

cation number (VIN) of your vehicle, and a

statement of the nature of your problem or

complaint. You will also be asked to provide:

the approximate date of your acquisition of the

vehicle, the vehicles current mileage, the

approximate date and mileage at the time any

problem(s) were first brought to the attention

of BMW NA or one of our dealers, and a state-

ment of the relief you are seeking.

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BMW 750i Sedan Technical Information Page 27

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