BMW 745i Sedan Technical Information download pdf (Page 29)

Customer Assistance –

Notification

During a specific period (usually the earlier of

12 months or 12,000 miles, though this period

varies by state), some states require us or

our authorized BMW center, to repair in a

reasonable number of attempts, any defect or

condition which substantially impairs the use,

value, or safety of a new vehicle sold, leased

or registered in that state.

A “reasonable number of attempts” is gener-

ally defined as (i) two or more attempts to

repair the same defect (the number of

attempts may vary by state) or (ii) that the

same defect has caused the vehicle to be out

of service by reason of repair for more than

30 days (this period may vary by state),

except for delays created by conditions

beyond our control.

If we are unable to correct a defect or condi-

tion covered by these statutes in a reason-

able number of attempts, we may be

obligated either to replace the vehicle or

reimburse the owner/lessee in an amount

equal to the purchase price or lease

payments paid by the owner/lessee, less the

amount directly attributable to use of the

vehicle by the owner/lessee.

YOU SHOULD SEND WRITTEN NOTIFICA-

TION DIRECTLY TO BMW OF NORTH

AMERICA OF THE EXISTENCE OF AN

ALLEGED DEFECT. SEND WRITTEN

COMMUNICATION TO THE NATIONAL

CUSTOMER RELATIONS DEPARTMENT

ADDRESS LISTED BELOW.

BMW OF NORTH AMERICA

CUSTOMER RELATIONS DEPARTMENT

P.O. BOX 1227

WESTWOOD, NEW JERSEY 07675-1227

Telephone: 1-800-831-1117

BBB Auto Line

If your concern is still not resolved to your

satisfaction, BMW offers additional assistance

through BBB AUTO LINE in ARKANSAS,

CALIFORNIA, IDAHO, IOWA, GEORGIA,

MINNESOTA and PENNSYLVANIA. BBB

AUTO LINE is a dispute resolution program

administered by the Council of Better

Business Bureaus. BBB AUTO LINE resolves

disputes through mediation or arbitration.

Mediation is an informal proceeding whereby

a neutral third party (mediator) helps the

parties to find an acceptable resolution.

Arbitration is also an informal proceeding in

which an impartial third party renders a

decision after a hearing at which both parties

have an opportunity to be heard. You can

select mediation or arbitration or both.

The program is free of charge to you, the

consumer but there are some minimum

requirements for participation in the program.

Please contact BBB AUTO LINE at the

address or phone number listed below for

more details:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, VA 22203

1 (800) 955-5100

If you wish to use the program and you

qualify for participation, you will be required to

provide the following information:

➣ Your name and address

➣ The vehicle identification number (VIN)

➣ The make, model and year of your vehicle

➣ A description of the problem with your

vehicle.

BBB AUTO LINE will also ask you for other

information that may help resolve your

concerns, such as the purchase price of your

vehicle, any mileage at the time of purchase,

the current mileage, and copies of repair

orders.

BBB AUTO LINE will notify you when your

claim has been filed. If you decide to

arbitrate you may attend the hearing in

person or by telephone. You may bring

witnesses and give supporting evidence. You

may also submit your claim in writing and ask

for a decision on the documents you submit,

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