BMW 740i Sedan Technical Information download pdf (Page 16)

䉯 Vehicle delivery date

䉯 Vehicle mileage

䉯 Selling BMW center’s name

䉯 Servicing BMW center’s name

䉯 Description of the problem

A BMW NA Customer Relations and Services

Representative will carefully review all the facts

involved and let you know what further action will

be taken in conjunction with your BMW center.

Please remember: the first step in resolving a

complaint is to contact the authorized BMW

center that performed the work on your vehicle.

They have the necessary equipment and the

personnel to achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

Customer Assistance – Notification

During a specific period (for example, the earlier

of 12 months or 12,000 miles, though this period

varies by state), some states require us or our

authorized BMW center, to repair in a reasonable

number of attempts, any defect or condition

which substantially impairs the use, value, or

safety of a new vehicle sold, leased or registered

in that state.

A reasonable number of attempts is generally

defined as (i) four or more attempts to repair the

same defect (the number of attempts vary by

state) or (ii) the vehicle is out of service by reason

of one or more repair(s) for more than a

cumulative total of 30 days (this period varies by

state), except for delays created by conditions

beyond our control.

If we are unable to correct a defect or condition

covered by these statutes in a reasonable

number of attempts, we may be obligated either

to replace the vehicle or reimburse the owner/

lessee in an amount equal to the purchase price

or lease payments paid by the owner/lessee, less

the amount directly attributable to use of the

vehicle by the owner/lessee.

You should send written notification directly

to BMW of North America, LLC of the

existence of an alleged defect. Send written

communication to the Customer Relations

and Services Department address listed

below.

BMW of North America, LLC

Customer Relations and Services Department

P.O. Box 1227

Westwood, NJ 07675-1227

Telephone: 1 800 831-1117

Email: [email protected]

IMPORTANT: IF THIS VEHICLE HAS A DEFECT

THAT SUBSTANTIALLY AFFECTS ITS USE,

VALUE OR SECURITY, OR THAT MAY CAUSE

DEATH OR SERIOUS BODILY INJURY IF

DRIVEN, AND WAS PURCHASED, LEASED OR

REGISTERED IN NEW JERSEY, YOU MAY HAVE

THE RIGHT UNDER THE LEMON LAW IN THE

STATE OF NEW JERSEYTO A REFUND OF

THE PRICE OF PURCHASE OR TO YOUR

LEASE PAYMENTS.

Here is a summary of your rights:

1. To qualify for compensation under the New

Jersey lemon law, you must give the

manufacturer or your dealer opportunity to

repair or correct the defect of the vehicle

within the terms of protection under the

lemon law, which are the first 24,000 miles of

operation or two years after the date of

original date of delivery or whichever comes

first.

2. If the manufacturer or your dealer cannot fix

or correct the defect within a reasonable

amount time, you may have the right to return

the vehicle and receive a full refund, less a

discount for the use of the vehicle.

3. If it is assumed that the manufacturer or your

dealer cannot repair or correct the defect and

if the same defect continues to substantially

exist after that the manufacturer has received

a notice of the defect, sent by certified mail

with return receipt, and has had a final

chance to correct the defect or condition

within 10 days of receiving the notice. This

notice must be received by the manufacturer

within the terms of protection and can only

be given after (i) the manufacturer or your

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