BMW 2006 M6 Owner's Manual download pdf (Page 34)

Customer Assistance Information

Your satisfaction with our product and the ser-

vices provided by authorized BMW centers is of

great importance to us. We take pride in our

product, as does the BMW center who services

it. If you should ever have a question regarding

your BMW center’s service or your BMW’s per-

formance, we recommend that you contact your

authorized BMW center. Should you travel to an

unfamiliar area, the BMW center directory pro-

vided at the time of delivery will help you locate

the nearest authorized BMW center. The centers

listed are equipped to help you with matters

related to your BMW vehicle.

When contacting an authorized BMW center, we

suggest that depending upon the nature of your

contact, you discuss it with either the Sales, Ser-

vice, or Parts Manager.

As all matters are resolved at the BMW center

level, it is important that they be given the oppor-

tunity to provide a solution. Should you feel that

you were not provided with the proper response,

we urge you to contact the General Manager or

BMW Center Operator.

Despite the best intentions of all parties, a mis-

understanding may occur between you and your

BMW center. Should this occur and you require

further assistance, you may wish to contact the

BMW NA Customer Relations Department at

1 800 831-1117 or through our website @

www.bmwusa.com. When contacting us, we ask

that you provide the following information:

1. Your name, address and telephone number.

2. Vehicle Identification Number (last seven dig-

its).

3. Vehicle’s delivery date.

4. Vehicle mileage.

5. Selling BMW center’s name.

6. Servicing BMW center’s name.

7. Description of the problem.

A BMW NA Customer Relations Representative

will carefully review all the facts involved and let

you know what further action will be taken in con-

junction with your BMW center. Please remem-

ber: the first step in resolving a complaint is to

contact the authorized BMW center that per-

formed the work on your vehicle. They have the

necessary equipment and the personnel to

achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

Customer Assistance -

Notification

During a specific period (the earlier of 12 months

or 12,000 miles, though this period varies by

state), some states require us or our authorized

BMW center, to repair in a reasonable number of

attempts, any defect or condition which substan-

tially impairs the use, value, or safety of a new

vehicle sold, leased or registered in that state.

A “reasonable number of attempts” is generally

defined as (i) four or more attempts to repair the

same defect (the number of attempts vary by

state) or (ii) the vehicle is out of service by reason

of one or more repair(s) for more than a cumula-

tive total of 30 days (this period varies by state),

except for delays created by conditions beyond

our control.

If we are unable to correct a defect or condition

covered by these statutes in a reasonable num-

ber of attempts, we may be obligated either to

replace the vehicle or reimburse the owner/les-

see in an amount equal to the purchase price or

lease payments paid by the owner/lessee, less

the amount directly attributable to use of the

vehicle by the owner/lessee.

YOU SHOULD SEND WRITTEN NOTIFICATION

DIRECTLY TO BMW OF NORTH AMERICA OF

THE EXISTENCE OF AN ALLEGED DEFECT.

SEND WRITTEN COMMUNICATION TO THE

CUSTOMER RELATIONS AND SERVICES

DEPARTMENT ADDRESS LISTED BELOW.

BMW OF NORTH AMERICA, LLC

CUSTOMER RELATIONS AND SERVICES

DEPARTMENT

P.O. BOX 1227

WESTWOOD, NEW JERSEY 07675-1227

Telephone: 1 800 831-1117

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BMW 2006 M6 Owner's Manual Page 34

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